Customer Service

Customer Service

Return Policy

SSI guarantees its manufactured products for a period of min 6 months to 1 year. Any kind of manufacturing defects or leather issues which are generic in nature and not caused by mishandling at the end of the customer, if found, we do EITHER take back the faulty product and refund the full value of the product OR repair and send back the product OR replace the product with a fresh piece.

Leather is a natural product and how so ever we try to overcome all issues, there can always be some deviations, which needs to be communicated and understood. Since all animals are not the same and so will their skins differ and also, not all parts of the skin is of the same characteristic and strength.

Dealing with a natural product like leather is a challenge in itself, but we at SSI, unlike others don’t shy away from accepting our mistakes and stand by our products and any consequent mistakes therein.


One of our primary Key Performance Areas (KPI’s) constitute of On Time Delivery (OTD). Be it samples, SMS or Bulk we strive to meet confirmed delivery dates. Incase of any unforeseen delay, we communicate well in advance and seek approval on a later delivery date. In which case the later confirmed delivery date becomes the confirmed delivery date.

In absence of meeting the confirmed delivery date by 7 days, we ourselves propose to send the goods at our expense. Thereafter for further delays we abide by the rules and regulations that are mentioned on the confirmed Purchase Order.

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We have qualified free lance designers working for us. Given an inspiration or Mood Board we can involve our Designers to help suggest and come out with related style ideas. We do not charge any fees for providing design inputs and are happy to assist in any way possible. Before proposing any design or style ideas to the Deign Team of the Brands we work with, we along with our Technical team go thru the suggested style ideas and clear all apprehensions and bottlenecks and don’t end up submitting any idea which cannot be converted into a prototype.

Research & Development

We make annually 2 Collections, Autumn Winter and Spring Summer. The Collection Samples/ qualities/ colors are inspired from fashion shows and as per the trend reports in fashion portals. We have separate teams for sourcing trims/ materials locally and also from overseas suppliers. We also have tie ups with internationally renowned leather tanning and finishing companies, where they share their know how to develop new articles and qualities. All thru the year we have visiting technicians of such companies who spend days in the tannery and support us with the developments and trends.