SSI guarantees its manufactured products for a period of min 6 months to 1 year. Any kind of manufacturing defects or leather issues which are generic in nature and not caused by mishandling at the end of the customer, if found, we do EITHER take back the faulty product and refund the full value of the product OR repair and send back the product OR replace the product with a fresh piece.
Leather is a natural product and how so ever we try to overcome all issues, there can always be some deviations, which needs to be communicated and understood. Since all animals are not the same and so will their skins differ and also, not all parts of the skin is of the same characteristic and strength.
Dealing with a natural product like leather is a challenge in itself, but we at SSI, unlike others don’t shy away from accepting our mistakes and stand by our products and any consequent mistakes therein.